Returns & Product Support
Campaign-specific pledge, payment and refund arrangements are governed by the Kickstarter and Pledge Manager process and applicable law. The Shopify Direct voluntary change-of-mind return policy does not automatically apply to Kickstarter pledges.
If you have a problem with a delivered AquaKara product, contact AquaKara Limited for support.
Product faults and non-conformity
Contact AquaKara if your product appears faulty or does not conform to what you purchased.
We may reasonably request proof of purchase or a pledge record, photos, or video where genuinely useful to assess the problem. Evidence requests will be proportionate to the issue.
We decide case by case whether the physical product needs to be returned, subject to applicable law. A physical return is not automatically required for every faulty product. If a return is needed, AquaKara will provide the applicable instructions and return address.
Remedies and costs
We assess the problem and provide the remedies required by applicable law. Depending on the case, this may involve troubleshooting where appropriate, replacement or refund where appropriate, or another remedy required by applicable law. There is no fixed sequence of remedies that limits your mandatory rights.
AquaKara does not operate a standing repair program. Repair may be arranged only where applicable law requires it or AquaKara determines that it is appropriate for the specific case.
If AquaKara sent you the wrong item, AquaKara bears the reasonable cost of correcting the error.
For accepted product-fault cases or cases where AquaKara is at fault, AquaKara covers the remedy and reasonable return or replacement costs where applicable or required.
Product faults, damage and normal use
Issues caused by misuse, drop or impact damage, submersion, charging while wet, incorrect installation, unsuitable wall surfaces, unauthorized modification, ordinary wear or cosmetic deterioration are not automatically manufacturing defects. Each case is assessed subject to applicable mandatory consumer rights.
Battery
A genuine battery defect is handled under applicable consumer rights. Ordinary battery-capacity degradation through normal use is not automatically a manufacturing defect. AquaKara does not provide an additional voluntary battery warranty. Your mandatory consumer rights are unaffected.
Adhesive mounting pad
A genuine manufacturing defect or a pad that is defective on arrival is handled under applicable consumer rights. Normal adhesion loss caused by use, unsuitable surfaces, contamination, incorrect installation or ordinary deterioration is not automatically a manufacturing defect. AquaKara does not provide an additional voluntary adhesive-pad warranty. Your mandatory consumer rights are unaffected.
Your consumer rights
AquaKara does not offer a separate voluntary commercial warranty or guarantee. Product-fault rights and remedies are determined by applicable law.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Need help?
AquaKara Limited is your contact for the returns and product support described here. Tell us what you need help with.